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Supported Upgrade Paths for Siebel CRM Version 17.0

Table 3 lists supported upgrade paths. The current release for this guide is Siebel Innovation Pack 2017 (Siebel CRM version 17.0). The repository for the current release is SIA in all cases. For more information on terminology, see Terms Used in This Guide.

Siebel Repository now consists of Runtime Repository as part of Siebel Innovation Pack 2017. This repository contains the compiled repository definition. This Runtime Repository is available for all of the supported Siebel languages. Siebel clients and servers now read the compiled definition from the runtime repository stored in the database. The Runtime Repository is required for either of the following upgrade tasks summarized in this topic.

  • If you run incremental repository merge for an existing Siebel database.
  • If you perform a full database upgrade for an existing Siebel database.

You also require the Siebel Runtime Repository to run Siebel Business Applications after you install a new Siebel database for Siebel CRM version 17.0. For more information, see the Siebel Installation Guide for the operating system you are using.

NOTE:  After installing the Siebel CRM software for the current release, you must reset any passwords stored in the Siebel Gateway that were previously encrypted using RC4 encryption. In the current release, such passwords are encrypted using Advanced Encryption Standard (AES) instead of RC4. You must perform this task for any type of upgrade from versions prior to Siebel Innovation Pack 2014. For more information about reencrypting passwords, see Siebel Security Guide.

Table 3 lists the supported upgrade paths for Siebel CRM version 17.0.

Table 3. Supported Upgrade Paths for Siebel CRM Version 17.0
Current Version
Target Upgrade Version
Upgrade Approach
Upgrade Tasks

Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SEA or SIA repository)

Siebel CRM version 17.0
  • New installation of Siebel Innovation Pack 2017 (version 17.0) for upgrade.
  • Full database upgrade.
  • Two-step repository upgrade.

You must perform a two-step repository upgrade:

  1. Upgrade Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SEA or SIA repository) to Siebel CRM version 8.1.1 (SEA or SIA repository).
  2. Upgrade Siebel CRM version 8.1.1 (SEA or SIA repository) to Siebel CRM version 17.0 or later.

    NOTE:  Use incremental repository merge for upgrades from Siebel CRM version 8.1.1 (SIA repository).

Siebel CRM version 7.8.2 (SEA or SIA repository)

Siebel CRM version 17.0
  • New installation of Siebel Innovation Pack 2017 (version 17.0) for upgrade.
  • Full database upgrade.
  • Single-step repository upgrade.
  1. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade are required.
  2. Upgrade directly to Siebel CRM version 17.0. It is a single-step repository upgrade and post-upgrade process.

    The New Customer Repository, generated through a three-way repository merge, contains all of the innovation pack content from Siebel CRM version 17.0.

    For more information about repository merge, see Performing the Siebel Repository Merge.

Siebel CRM version 8.0 (SEA or SIA repository)

Siebel CRM version 17.0

Siebel CRM version 8.1.1.0 through 8.1.1.7 (SEA repository)

Siebel CRM version 17.0

Siebel CRM version 8.1.1.0 through version 8.1.1.14 (SIA repository)

Siebel CRM version 17.0
  • Migration installation of Siebel Innovation Pack 2017 (version 17.0).
  • Incremental repository merge.
  • Run the Siebel Innovation Pack 2017 (version 17.0) installer to install Siebel Innovation Pack 2017 (version 17.0) binaries.
  • Use incremental repository merge to bring the repository to version 17.0 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 8.2 (SIA repository)

Siebel CRM version 17.0
  • New installation of Siebel Innovation Pack 2017 (version 17.0) for upgrade.
  • Full database upgrade.
  • Single-step repository upgrade.
  1. Install the Siebel Innovation Pack 2017 (version 17.0) binary files.
  2. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade are required.
  3. Upgrade directly to Siebel CRM version 17.0. It is a single-step repository upgrade and post-upgrade process.

    The New Customer Repository generated through a three-way repository merge contains all of the innovation pack content of Siebel CRM version 17.0.

    For more information about repository merge, see Performing the Siebel Repository Merge.

Siebel CRM version 8.2.1 (SIA repository)

Siebel CRM version 17.0

Siebel CRM version 8.2.2.0 through version 8.2.2.14 (SIA repository)

Siebel CRM version 17.0
  • Migration installation of Siebel Innovation Pack 2017 (version 17.0).
  • Incremental repository merge.
  • Run the Siebel Innovation Pack 2017 (version 17.0) installer to install Siebel Innovation Pack 2017 (version 17.0) binaries.
  • Use incremental repository merge to bring the repository to version 17.0.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 15.0 through version 15.4

Siebel CRM version 17.0
  • Migration installation of Siebel Innovation Pack 2017 (version 17.0).
  • Incremental repository merge.
  • Run the Siebel Innovation Pack 2017 (version 17.0) installer to install Siebel Innovation Pack 2017 (version 17.0) binaries.
  • Use incremental repository merge to bring the repository to version 17.0 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 15.5 and later

Siebel CRM version 17.0
  • Migration installation of Siebel Innovation Pack 2017 (version 17.0).
  • Incremental repository merge.
  • Run the Siebel Innovation Pack 2017 (version 17.0) installer to install Siebel Innovation Pack 2017 (version 17.0) binaries.
  • Use incremental repository merge to bring the repository to version 17.0 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 16.0 and later

Siebel CRM version 17.0
  • Migration installation of Siebel Innovation Pack 2017 (version 17.0).
  • Incremental repository merge.
  • Run the Siebel Innovation Pack 2017 (version 17.0) installer to install Siebel Innovation Pack 2017 (version 17.0) binaries.
  • Use incremental repository merge to bring the repository to version 17.0 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

For more information, see Performing the Siebel Incremental Repository Merge.
      
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