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Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > About the Integration > Business Process Integration Points > Service RequestsThe Integration supports the synchronization of service request data between the applications. The following information applies to this integration point:
Service request data is not stored in Oracle FLEXCUBE Universal Banking but service request data can be entered in Oracle FLEXCUBE Universal Banking; this data is synchronized to create or update a service request in Siebel CRM. Service request data stored in Siebel CRM can be retrieved and updated from Oracle FLEXCUBE Universal Banking. |
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