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Siebel Email Administration Guide > Configuring Communications Templates > Using Substitution Fields in Templates for Siebel Email ResponseTemplates can include substitution fields that obtain data directly from your Siebel database, such as a customer name or a service request status. You insert a substitution field by selecting it in the Available Substitutions list, copying the substitution, and pasting it into the Template Text field where you want the value to appear. In a template, you can use substitution fields from only one recipient group. Setting Up Workflow to Use Substitution FieldsTemplates in Siebel Email Response can include substitution fields from any business component that has a correctly configured relationship to the Comm Outbound Email business component. Business components with this relationship include Account, Campaign, Contact, Opportunity, and Service Request. Before you attempt to set up templates that include substitution fields other than a default active business component, you must modify the eMail Response - Response workflow. To set up a workflow to use substitution fields
NOTE: Use Siebel Tools to enable additional business components for template substitutions. For more information, see Using Siebel Tools. Setting Up Additional Business Components for Substitution FieldsRecipient groups are based on business objects. When you create a template, you associate it with a recipient group. Siebel Email Response checks the recipient group that you assign to the template to determine the associated business object. For example, the Service Request Contact recipient group is based on the Service Request business object, and the Opportunity Sales Team recipient group is based on the Opportunity business object. You can use fields from any business component within the related business object as substitution fields in a template. Siebel Email Response looks at the user properties defined on the Comm Outbound Email business component for a record that describes the relationship between the Comm Outbound Email business component and the target business object. Any business object that has a primary business component can be chosen. In Table 9, the user property record shows that the Comm Outbound Email business component is related to the Account business object, using the Account Id field from the Comm Outbound Email business component as the foreign key: In procedure below, you will configure the Order Entry business object that will be used for substitution fields. The Order Entry business object has a primary business component, Order Entry - Orders. To set up other business objects for substitution fields
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