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Siebel Email Administration Guide > Configuring User Interface Elements > Process of Authenticating Sender Email Addresses > Authenticating Sender Email Addresses Using Alternate Email AddressesYou might want to store more than one email address for each contact in the Siebel database. You can use the Alternate Email Address field in the Contact business component. This field has multiple values, and the data is stored in the Address field of the Communication Address business component. The following procedures describe how to change standard workflow processes so that they check the Alternate Email Address field to authenticate the sender of inbound email:
This task is a step in Process of Authenticating Sender Email Addresses. Using Siebel Webtools to Create New Business ObjectsBecause the Alternate Email Address field in the Contact business component is a multivalue field, you can use Siebel Webtools to determine the destination business component and the destination field that stores the data. To find the destination business component, check the multivalue link for the field. The destination field is defined as a field parameter. In this example, the Alternate Email Address field in the Contact business component uses the data in the Address field of the Communication Address business component. These values are used to define the input arguments in the Lookup Sender step. Before you can use the Communication Address business component in the workflow, you must define it as part of a business object in the repository. Because Communication Address is not defined as part of a business object in preconfigured workflows, you must create a new business object in Siebel Tools. For more information about creating business objects, see Using Siebel Tools. To use Siebel Webtools to create a new business object
Changing the Lookup Sender Step to Capture Alternate Email AddressesAfter you redeploy the changes to the Siebel runtime repository and restart the Siebel Server, perform the following steps to change the Lookup Sender step. To change the Lookup Sender step to find the alternate email address
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