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Siebel Email Administration Guide > Overview of Siebel Email Response > Features for Siebel Email Response > Siebel Workflow and Routing and Queueing MethodsYou can use Siebel Workflow with routing and queueing products or methods to further automate your email interactions. Routing and queueing applications and methods assign incoming records to employees, positions, and organizations. For information about the routing and queueing methods as well as associated advantages and disadvantages, see Comparison of Routing and Queueing Methods. For more information about Siebel Email Response routing and queueing requirements, see About Implementing Routing and Queueing Processes. Your company can manage your email processes by using Siebel Workflow with one of the following routing and queueing methods:
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