Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > Process of Modifying Workflow Processes >
Parsing Message Subjects for the Campaign ID
You can modify the eMail Response - Process Message workflow to look for a Campaign ID field in the subject line of email messages. Use the procedure in this topic to complete this task. For more information, see Siebel Business Process Framework: Workflow Guide. This task is a step in Process of Modifying Workflow Processes. To parse message subject for the campaign ID
- In Siebel Tools Object Explorer, select the Workflow Processes object.
- In the Workflow Processes list, query for a process name of eMail Response - Process Message.
- In the Workflow Processes list, select eMail Response - Process Message and click Revise.
The status of the workflow changes to In Progress.
NOTE: This example uses the version of the workflow with a status of Completed.
- In the Workflow Processes list, right-click eMail Response - Process Message and choose Edit Workflow Process.
The Business Designer appears.
- In the WF Process Props list, add a new record with Name field of CampaignID.
- Navigate to the Process Designer view and add a new business service step.
For information about adding business service steps, see Siebel Business Process Framework: Workflow Guide.
- Right-click the new business service step and complete the fields in the following table.
|
|
|
Parse Subject for Campaign |
Inbound Email Manager |
Parse Text |
- Right-click the Parse Subject for Campaign business service step and choose Show Input Arguments.
- In the Input Arguments list, add the input argument in the following table.
|
|
|
|
Text |
Process Property |
MsgSubject |
String |
- In the Input Arguments list, add the input argument in the following table.
|
|
|
|
|
CampaignID |
Literal |
[CID:%s] |
MsgSubject |
String |
- Right-click the Parse Subject for Campaign business service step and choose Show Output Arguments.
- In the Output Argument list, add the output argument in the following table.
|
|
|
CampaignID |
Output Argument |
CampaignID |
NOTE: This output argument name must match the input argument name that you create in Step 10.
- Use the Connector tool to connect the new step (Parse Subject for Campaign) that you create in Step 7 to the eMail Response - Process Message workflow.
- In the History Toolbar, click Back to return to Siebel Tools.
- In the Workflow Processes list, right-click eMail Response - Process Message and choose Validate.
- In the Workflow Processes list, select eMail Response - Process Message and click Deploy.
|