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Siebel Email Administration Guide > Troubleshooting Siebel Email Response > Tagging Inbound Email Messages as FaxesIn some cases, you might want to mark inbound email messages as faxes received using the Communications List. However, you must make several changes in Siebel Tools so that these faxes appear in the refreshed Communications List. To make sure that inbound faxes are accepted and appear in the Communications List, complete the following procedures: If you do not make these changes, when you query for items in the Communications List with an activity type of Fax - Inbound, then an error message appears, and you cannot view inbound faxes. This task is a step in Process of Troubleshooting Siebel Email Response. Changing the Allowed Activity TypeTo display inbound faxes in the Communications List, you must change the Allowed Activity Type user property of the Comm Inbound Item List applet to include Fax - Inbound activities. To change the Allowed Activity Type for the Comm Inbound Item List applet
After completing this procedure, you must add a conditional step to the Create Activity workflow. Adding a Conditional Step to the Create Activity WorkflowAfter you provide for Fax - Inbound activity type display in the Communications List, you must add a conditional step to the eMail Response - Create Activity workflow. This step determines if an inbound item is an email message or fax depending on the item's receiving address, and tags the inbound item accordingly. For more information about the eMail Response - Create Activity workflow process, see eMail Response - Create Activity Workflow. To add a conditional step to the eMail Response - Create Activity Workflow
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