BLOCK CARD

Debit card fraud costs individuals and businesses millions of dollars every year globally. The speed at which fraudulent transactions can be performed on a stolen debit card is incredible; hence customers need a means by which to communicate the status of a lost or stolen card to the bank in the fastest possible manner with least amount of friction.

The Block Debit Card feature enables users to report stolen or lost debit cards to the bank, online so that the bank can block the processing of any transaction performed on the debit card immediately.

This feature also enables the user to replace damage cards or stolen/lost cards with new card by requesting request for a replacement debit card .which will have the same attributes as that of the debit card that is being blocked.

You are here How to reach here:

Dashboard > Toggle menu > Accounts > Current and Savings > Debit Cards > Block Card
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Debit Cards > Block Card

ClosedField Description

Field Name

Description

Card Number

The card number in masked format.

Specify Reason

Provide reason for blocking the card.

The options can be:

  • Damaged
  • Lost
  • Stolen

Would like to order a replacement card ?

Asking user in case he needs new card or just want to block card.

The options are:

  • Yes
  • No

Delivery Location

The location of delivery of the new replacement debit card.

The options are:

  • My Address
  • Branch Near Me

This field is appears if you opt for the replacement debit card.

This section appears if you select My Address option in the Delivery Location field.

Select Address

The address at which the replacement card is to be delivered.

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if you select Branch Near Me option in the Delivery Location field.

Select City

The customer can filter branches based on city.

Select Branch

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To block a card:

  1. From the Specify Reason list, select the appropriate reason to block the card.
  2. In Would like to order a replacement card ? field, if you click Yesto opt for the replacement card.
  3. From the Delivery Location list, select the appropriate delivery location.
  4. If you select the My Address option as delivery location:
  5. From the Select Address list, select the appropriate option. The address

  6. corresponding to the selected address as maintained in the application appears.

  7. If you select the Branch Near Me option as delivery location, the branch address appears.
  8. Click No to for the replacement card if you don't required replacement card.
  9. The Review screen prompting you to block the card appears. Verify the details and click Block.
    OR
    Click Back to modify details if any.
    OR
    Click Cancel to cancel the transaction.
  1. The success message is displayed along with the service request number appears.
  2. Click Go To Account Details to go to Account Details screen.
    OR
    Click Go To Dashboard to go to Dashboard screen.

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