Debit card fraud costs individuals and businesses millions of dollars every year globally. The speed at which fraudulent transactions can be performed on a stolen debit card is incredible; hence customers need a means by which to communicate the status of a lost or stolen card to the bank in the fastest possible manner with least amount of friction.
The Block Debit Card feature enables users to report stolen or lost debit cards to the bank, online so that the bank can block the processing of any transaction performed on the debit card immediately.
This feature also enables the user to replace damage cards or stolen/lost cards with new card by requesting request for a replacement debit card .which will have the same attributes as that of the debit card that is being blocked.
How to reach here:
Dashboard > Toggle menu > Accounts > Current and Savings > Debit Cards > Block Card
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Debit Cards > Block Card
Field Name |
Description |
---|---|
Card Number |
The card number in masked format. |
Specify Reason |
Provide reason for blocking the card. The options can be:
|
Would like to order a replacement card ? |
Asking user in case he needs new card or just want to block card. The options are:
|
Delivery Location |
The location of delivery of the new replacement debit card. The options are:
This field is appears if you opt for the replacement debit card. |
This section appears if you select My Address option in the Delivery Location field. |
|
Select Address |
The address at which the replacement card is to be delivered. The options are:
|
Address |
The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field. |
This section appears if you select Branch Near Me option in the Delivery Location field. |
|
Select City |
The customer can filter branches based on city. |
Select Branch |
The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed. |
Branch Address |
The complete address of the branch selected will be displayed once the customer selects a branch. |
To block a card:
corresponding to the selected address as maintained in the application appears.