Request PIN

A debit card PIN is required to authenticate any debit card transaction. Without a PIN, the customer will not be able to withdraw funds from his account or make any Point of Sale purchases. This feature enables a customer to request for a new debit card PIN to be delivered at the address of his choice.

The debit card PIN request is a service request transaction and on initiating the request, an SR number is generated, which can be used by the customer to track the status of the request. Duplicity checks are done by the system to ensure that no duplicate requests are being initiated.

You are here How to reach here:

Dashboard > My Account Widget > Current and Savings > Savings Account > More Options > Debit Cards > Request PIN
OR
Dashboard > My Account Widget > Current and Savings > Savings Account > More options > Debit Cards> Manage Cards > Request PIN
OR
Dashboard > Toggle menu > Accounts > Current & Savings > Debit Cards > Request PIN

ClosedField Description

Field Name

Description

Delivery Location

Delivery location of the debit card PIN.

The options are:

  • Branch Near Me
  • My Address

This section appears if you select My Address option in the Delivery Location field.

Select Address

The address at which the debit card PIN is to be delivered.

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the card holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.
This section appears if you select Branch Near Me option in the Delivery Location field.

relect City

The customer can filter branches based on city.

Select Branch

The customer can select a branch at which the PIN is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To request for a debit card PIN:

  1. In the Delivery Location field, select the appropriate delivery address.
  1. If you select the Branch Near Me option:
  1. From the Select City list, select the appropriate option.
  2. From the Select Branch list, select the appropriate option.
  1. If you select the My Address option:
  2. From the Address list, select the debit card PIN delivery address. The complete address of the card holder’s work place, residence or that defined as postal address will be displayed.
  3. Click Submit.
    OR
    Click Back to go to previous screen.
  4. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Back to modify details if any.
    OR
    Click Cancel to cancel the transaction.
  5. The success message of debit card PIN request along with the service request number appears.
  6. Click Go To Account Details to go to Account Details screen.
    OR
    Click Go To Dashboard to go to Dashboard screen.

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