Auto Pay

Missing a credit card payment or not having time to make the payment is a common occurrence. Penalties and extra charges are bound to be applied if a customer fails to make a credit card payment on time.

In order to help customers avoid such situations, the application supports the auto pay functionality. This feature enables a customer to set automatic payment instructions for a specific credit card.

While setting up the auto pay instruction, the customer identifies whether the minimum amount due is to be paid or whether the total amount due is to be paid. The customer is also required to identify the linked current or savings account from which the funds are to be debited in order to make the payment.

The Auto pay instruction is executed as per the credit card bill cycle for the selected card. The customer can de-register from auto pay at any time.

You are here How to reach here:

Dashboard > Toggle menu > Credit Cards > AutoPay
OR
Dashboard > My Account Widget > Credit Cards > More Options >AutoPay

To update and de register the Auto Pay instruction for the Credit Card:

ClosedField Description

Field Name

Description

Embossed Name

Customer's name as embossed on the credit card.

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

You currently are not registered for Autopay. Would you like to register ?

This text is displayed on the screen if no auto pay instruction has been set for the credit card.

The customer can proceed to set an auto pay instruction by selecting the ‘Yes’ option or can reject setting up the instruction by selecting the ‘No’ option.
  1. The confirmation to register for AutoPay instruction appears.
    Click Yes to set the Auto Pay instruction.
    OR
    Click No to cancel the transaction.
ClosedField Description

Field Name

Description

Embossed Name

Customer's name as embossed on the credit card.

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Select amount for Autopay

The customer can identify whether the total amount due or the minimum amount due is to be paid every billing cycle.

It can be:

  • Total Due
  • Minimum Due

Account Number

The current or savings account number from which the amount will be debited for credit card bill payment.
  1. In the Select amount for Autopay field, select the appropriate AutoPay type.
  2. From the Account Number list, select appropriate account number.
  3. To update the Auto Pay Instruction, click Update.
    OR
    To de-register the Auto Pay Instruction, click Deregister.

  4. Note: : The De-register option available only if auto pay has already been set up for the credit card.

  1. The Review screen appears. Verify the details, and click Confirm.
    OR
    Click Back to go to previous screen.
    OR
    Click Cancel to cancel the transaction.
  2. The success message appears, along with the service request number.
  3. Click Go To Dashboard to go to Dashboard screen.
    OR
    Click Go To Account Details to go to view the details of specific account.

FAQs

ClosedWhat is Auto Pay’ and what is the difference between auto pay and scheduled payments?

Auto Pay or automatic payment is a request initiated by a customer instructing the bank to make regular credit card bill payments via automatic direct debit from a specified savings or checking account. The difference between auto pay and scheduled payments is that once a customer sets up an auto pay instruction with the bank, he need not manually make payments towards credit card bill payment. The bank will automatically debit the selected account for the credit card bill amount (depending on instruction which could be to pay the minimum due or the total amount due) subject to availability of funds in the account. If an auto pay instruction is not made, the customer will be required to make scheduled manual payments towards credit card bill payment.

Closed I made a mistake while setting the auto pay instruction for my credit card. Can I update the same?

You can update the auto pay instruction of a credit card if it has been accepted by the bank. If the request is still in process, you cannot update the instruction.

Home

Copyright Information

View Table of Contents