Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a customer. In such a critical situation, visiting a branch or calling up customer care to block the card is time consuming. The customer should be able to block his credit card instantly in such situations. The Block Card feature of the application enables the customer to raise a request to block a credit card immediately.
The customer can raise a request to block a credit card at any time and can even specify the reason for which the request is being raised. The customer can also request for a replacement card to be issued as part of the same request and can identify where the new card is to be delivered i.e. either to the customer’s residence, work place or a branch.
This feature is available for both primary and add-on cards.
How to reach here:
Dashboard > Toggle menu > Credit Cards > Block / Cancel Card
OR
Dashboard > My Account Widget > Credit Cards > More Options > Block / Cancel Card
Field Name |
Description |
---|---|
Card Number |
Card number in masked format along with the account nickname. For more information on Account Nickname, click here. |
Choose Option |
Choose option whether to block or cancel the card. |
Specify Reason |
The customer is required to specify the reason for which the card is being blocked. The options are:
|
Where would like to receive a Replacement Card? |
Select option whether you want a replacement card or not. The options are:
|
Delivery Location |
Mode of delivery of the new replacement credit card. The options are:
|
Following fields will be enabled if My Address option is selected in the Delivery Location field. |
|
Select Address |
Address where the replacement card is to be delivered. The options are:
Based on the selected option, the user's address details corresponding to the selected address as maintained are displayed. |
Following fields will be enabled if Branch Near Me option is selected in the Delivery Location field. |
|
City |
The customer can filter branches based on the city in which they are located. |
Branch Near Me |
Branch name where the replacement card is to be delivered. |
Branch Address |
The address of the branch selected is displayed. |
To block a credit card and raise the request for replacement card:
A customer might want to cancel a credit card for any number of reasons. The OBDX application supports the credit card cancellation feature. By means of the Cancel Credit Card feature, the customer can cancel a credit card and can specify the reason for cancellation and also provide additional feedback as to why the card is being cancelled.
The application supports cancellation of both primary as well as add-on cards.
How to reach here:
Dashboard > Toggle menu > Credit Cards > Block / Cancel Card
OR
Dashboard > My Account Widget > Credit Cards > More Options > Block / Cancel Card
Field Name |
Description |
---|---|
Card Number |
Card number in masked format along with the account nickname. For more information on Account Nickname, click here. |
Help us by providing a reason for cancellation |
|
Reason |
The customer is required to specify the reason for which the card is being cancelled. The options can be:
|
Comments |
The customer may provide additional feedback regarding the reason for which the card is being cancelled. This field is optional. |
To cancel a credit card:
FAQs
What happens to add-on cards linked to a primary card if the primary card is blocked?
Will the bank cancel a credit card if the card holder requests bank to do so?
Where can I view details of all cancelled, blocked and deactivated credit cards?