New Debit Card

Debit cards are used for funds withdrawal at ATM and making purchase transactions at Point of sale (POS) terminals, and increasingly for additional user authentication for online access & transactions. Since debit cards are used for everyday and basic banking needs, it is essential for the bank to provide a provision to apply for debit cards online.

The New Debit Card feature allows the user to submit requests for new debit cards for their accounts. While initiating the request for new debit cards, users can specify the reason and embossing name required on the card.

This feature is a service request and SR number is generated when the user submits the request. Customers can track their status through Service request module on the dashboard.

User can specify the delivery location of the new debit card where he wishes to receive the card. User can request the card to be delivered at a specific branch or provide their personal address. If the user wishes to receive the new debit card at the branch, he can specify the bank branch to receive the card. If user wishes to receive the new debit card at user's address, he can select the address type registered with the bank. Address type could include any of the ‘RESIDENCE’, ‘POSTAL’ or ‘WORK’ address registered with bank.

You are here How to reach here:

Accounts Dashboard > Account Card > Account Details > Debit Cards > Apply for New > New Debit Card
OR
Dashboard > Toggle Menu > Accounts > Current and Savings > Debit Cards > Apply for New > New Debit Card

Field Description

Field Name	Description
Account Number	Islamic savings account number in masked format along with the account nickname. For more information on Account Nickname, click here.
Specify Reason	The reason for applying a new debit card. The options can be: New Card Previous card was hotlisted Previous card not working
Name on Card	Name of the customer to be displayed on the card.
Delivery Location	The location of delivery of the new debit card. The options are: Branch Near Me My Address
This section appears if you select My Address option in the Delivery Location field.
Select Address	The address for delivery of the new card. The options are: Work Residence Postal
Address Line 1-3	Address as per the address type selected. Note: The address details as maintained at the application are fetched depending on the option selected in the Select Address field.
City	The city of the receiver to whom the new card is to be delivered.
State	The state of the receiver to whom the new card is to be delivered.
Country	Country of the receiver to whom the new card is to be delivered.
Zip/ Postal code	Postal code of the receiver to whom the new card is to be delivered.
This section appears if you select Branch Near Me option in the Delivery Location field.
Select City	The city of the receiving branch, where the new card is to be delivered.
Select Branch	The branch for delivery of the debit card. Note: The options in this field depend on the selected option in the City field.
Branch Address	The branch complete address is displayed based on the selected branch. Note: The options in this field depend on the selected option in the Select Branch field.

To apply for a new debit card:

From the Specify Reason list, select the appropriate reason to apply for a new card.
In the Name on Card field, enter the name to be displayed on the card.
In the Delivery Location field, select the appropriate delivery mode.
If you select the Branch Near Me option:
From the Select City list, select the appropriate option.
From the Select Branch list, select the appropriate option. The branch address appears.
If you select the My Address option:
From the Select Address list, select the appropriate delivery address.
Click Submit.
The Review screen appears. Verify the details and click Confirm.
The success message appears.
OR
Click Cancel to cancel the transaction.
Click Go To Account Details to view the Account Details screen.
OR
Click Go To Dashboard to navigate to Dashboard screen.

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