Stop/ Unblock Cheque

Cheques are physical instruments used for making payments; it is likely that user might want to block payment in case of theft or misplacement of a cheque issued to a payee. Hence it is critical to provide an option to stop cheques so that they cannot be utilized for making payment or cannot be misused.

Stop/ Unblock cheque feature allows user to stop a cheque issued for making payment. User can specify the cheque number and initiate a stop payment. The user will have to select the account number and the cheque number. The cheque number entered will be validated against the account number selected. This is an online request and cheque status will be changed to stop.

The User has to specify the reason while stopping the cheque. User can also specify the cheque range to stop a complete cheque series. Then user can initiate block request for complete cheque series in case cheque book has been lost or misplaced by him. The User has to specify the reason while stopping the cheque series.

Users can unblock already blocked/ stopped cheque by specifying the cheque number or cheque series through the online channel. It is an online transaction and on initiating the unblock transaction, cheques status will be immediately changed to unblocked. Unblocked cheques can be used for making cheque payments.

How to reach here:

Dashboard > Toggle menu > Accounts > Current & Savings > Stop /Unblock Cheque
OR
Dashboard > My Account Widget > Current and Savings > Savings Account > More options > Stop /Unblock Cheque

Field Description

Field Name	Description
Account Number	Islamic savings account number in masked format along with the account nickname.
Select Action	The action to be taken on cheque that is whether to stop or unblock the cheque. The options are: Stop Unblock
Specify Reason	The reason for stopping the cheque payment.
Give Cheque Details	Select the cheque either to stop single cheque or cheque range. The options are: Number Range
Cheque Number	Cheque number of the chequeto be stopped or unblocked. This field appears if you select the Number option.
From	Start number of the cheque range to be stopped or unblocked. This field appears if you select the Range option.
To	End number of the cheque range to be stopped or unblocked. This field appears if you select the Range option.

To stop or unblock cheque:

1. From the Select Account list, select the appropriate Islamic Saving account.
2. In the Select Action field, select the appropriate option.
3. In the Specify Reason list, enter the reason to stop or unblock the cheque.
4. In the Give Cheque Details field, select the appropriate option:
1. If you select the Number option:
1. In the Cheque Number field, enter the cheque number.
2. If you select the Range option:
1. In the From field, enter the cheque start number.
2. In the To field, enter the cheque end number.
5. Click Submit.
   
6. The Review screen appears. Verify the details and click Confirm.
   OR
   Click Cancel to cancel the transaction.
7. The success message of stopping/ unblocking the check along with the service request number appears.
8. Click Go To Account Details to view the Account Details screen.
   OR
   Click Go To Dashboard to navigate to Dashboard screen.

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