Oracle CRM On Demand Connected Mobile Sales Administration Guide > Using Oracle CRM On Demand Connected Mobile Sales > Signing on to Oracle CRM On Demand Connected Mobile Sales >

Using User ID and Password Sign-On

This topic describes how to sign on to Oracle CRM On Demand Connected Mobile Sales using a user name and password. There are two hosts available and they have the following names:

• Production Host = mobile.crmondemand.com
• Staging Host = mobile9aaa.crmondemand.com

To sign on to the production environment, use your Oracle CRM On Demand username and password. Your account role must have the access privileges listed in Table 4.

To sign on to the stage environment, use the following convention:

Username: <CRMODStageLogin>@@<CRMODStageHostname>

Password: <CRMODStagePassword>

The <CRMODStageHostname> need only include the host name. For example:

secure-ausomxala.crmondemand.com

If required, you may include the protocol and the port number, however anything following double at signs (@@) must be URL encoded. For example, a colon must be replaced with %3A.

To sign on to Oracle CRM On Demand Connected Mobile Sales using User ID and Password with a browser

1. Tap the Sales icon.

   Oracle CRM On Demand Connected Mobile Sales loads and then displays its sign on screen.

2. Enter your Oracle CRM On Demand user name (for example, MyCompany/MyUserId) and password.

   The user name entry is a combination of your company name and user account name. It follows this format: AccountName/FirstName, for example, PatLee/Pat

   NOTE:  You must put a slash (/) between the company name and the user ID. Do not use a backslash (\).

3. Tap Login.

   NOTE:  The security questions typically required to sign on to Oracle CRM On Demand initially do not appear on the mobile device. If you have not set up the required security questions, you cannot sign on to Oracle CRM On Demand Connected Mobile Sales. In this case, sign on to Oracle CRM On Demand using a Web browser on your personal computer or laptop computer, and set up the security questions.

   Oracle CRM On Demand Connected Mobile Sales connects to Oracle CRM On Demand and downloads the latest information. For convenience, you can store your user name and password.

Oracle CRM On Demand Connected Mobile Sales stores only credentials on the mobile device and those credentials are always encrypted. The mobile device settings control the access and encryption of that information.