Oracle CRM On Demand Documentation Library: Solution

Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v2.0) >

Solution

The solution object stores information on solutions to customer problems or service requests. Solutions can be reused if the same problem is identified with a product or service. This prevents the duplication of work for customer service representatives.

Child Objects

Attachment, Book, Message Response, Messaging Plan, Messaging Plan Item, Messaging Plan Item Relation, Service Request.

Methods Called

Table 415 details the methods called by the Solution service.

Table 415. Methods Called by Solution Service
Method	Name as Defined in Service
Delete	SolutionDelete
Execute	SolutionExecute
Insert	SolutionInsert
QueryPage	SolutionQueryPage
Update	SolutionUpdate

Fields

Table 416 details the required and read-only fields for the solution object.

Table 416. Required and Read-Only Fields for the Solution Object
Field Name	Type
Title	Required
Audit Fields	Read-only
CreatorId	Read-only
LastUpdated	Read-only

Table 417 provides a list of the user key combinations for the solution object.

Table 417. User Key Fields on the Solution Object
User Key Field Combinations
Name
Id
ExternalSystemId

Table 418 details the picklists available for the solution object.

Table 418. Picklists Available for the Solution Object
Field Name
Area
Cause
Priority
Source
Status
Type

Oracle Web Services On Demand Guide, Version 24.0 (Oracle CRM On Demand Release 36)		Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.