5011 - System or platform error prohibiting operation

Alarm Group:

IPFE

Description:

An internal software error. An IPFE attempt to interact with the TPD operating system has produced a fatally abnormal result (e.g., no network interfaces are provisioned on the system). This alarm is raised during startup by the following conditions:

• The IPFE cannot write to its Ethernet devices (denoted by the instances, error opening ethernet listeners or no network cards found).
• The IPFE receives an unknown error when accessing its Ethernet devices.
• The issuance of the service network restart command.
• The IPFE cannot assign Ethernet device queues to certain CPUs, which is denoted by the instance, Cannot update /proc/irq/N/smp_affinity setting.

Severity:

Critical

Instance:

Description of the problem.

• Error opening ethernet listeners
• No network cards found
• Cannot update /proc/irq/N/smp_affinity setting
• System has less that 16 CPUs

  Note:

  The IPFE detects if it has been installed on a virtual machine and will not raise this alarm.

HA Score:

Normal

Auto Clear Seconds:

N/A

OID:

ipfeIpfeSystemErrorNotify

Recovery:

1. If the IPFE is able to use its ethernet interfaces, this alarm will clear. If this alarm was generated by issuing a service network restart command, it should clear within 10 seconds. If it does not clear, restart the IPFE process:
   1. Select Status & Manage > Server.
   2. Select the IPFE server and click Restart.

      The Are you sure you want to restart application software on the following server(s)? <server name> warning message displays.

   3. Click OK to continue.
2. If the alarm still does not clear, check the Ethernet devices and CPUs.
3. It is recommended to contact My Oracle Support (MOS) for assistance.