19822 - Communication Agent Routed Service Congested

Alarm Group:

CAF

Description:

This alarm indicates a routed service is load-balancing traffic across all connections in a connection group, but all of the connections are experiencing congestion. Messages may be discarded due to congestion.

Severity:

Major

Instance:

<ServiceName>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

cAFRSCongestedNotify

Recovery:

1. Navigate to Main Menu > Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
2. Navigate to Main Menu > Communication Agent > Maintenance > Connection Status to view the are congested and the degree to which they are congested.
3. Check the far-end of the congested connections to further isolate the cause of congestion.

   If the far-end servers are overloaded, then it is possible the system is being presented a load that exceeds its engineered capacity. If this is the case, then either the load must be reduced, or additional capacity must be added.

4. It is recommended to contact My Oracle Support (MOS) for assistance.