19820 - Communication Agent Routed Service
Unavailable
Alarm Group:
CAF
Description:
This alarm indicates all connections of all
connection groups associated with a routed service are unavailable. This
generally occurs when far-end
servers
have been removed from service by maintenance actions. This can also occur if
all of the routed service’s connections have been either disabled or blocked.
Severity:
Major
Instance:
<RoutedServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSUnavailNotify
Recovery:
Navigate to
Main
Menu > Communication
Agent > Maintenance > Routed Service Status to view the
connection groups and connections associated with the Routed Service.
Navigate to
Main
Menu > Communication
Agent > Maintenance > Connection Status to view the reasons
why connections are unavailable.
Navigate to
Main
Menu > Status &
Manage > Server to
confirm the far-end
servers
have an application state of enabled, and their subsystems are operating
normally.
This alarm can result from conditions at the far-end
servers
connected to the
server
that asserted this alarm.
Check network and reach-ability of provider
server(s) from user server(s). Loss of network connectivity can lead to this
alarm. In that case, the user also sees alarm 19800.
