Preface

Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This Configuration Guide provides instructions to set up Simphony version 2.10.

Audience

This document is intended for system administrators of Oracle Hospitality Simphony version 2.10.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

February 2018

Initial publication.

March 2018

Updated Adding a Workstation with Oracle MICROS Compact Workstation 310.

April 2018

Updated Configuring the Cash Tender by adding Amount Options table.

May 2018

Removed Configuring Menu Item Availability from the EMC.

July 2018

  • Updated Chapter 36: Check and Posting Service (CAPS) content, specifically the CAPS Configuration Tool section.

  • Updated Chapter 13: Taxes section by adding Tax Parameters content.

  • Updated Chapter 9: POS Workstations content, specifically the Android Payment section.

August 2018

  • Removed CAL Installation Prerequisites for Windows Devices from Chapter 9: POS Workstations.

  • Updated Creating a KDS Order Device, specifically backup printing for order devices (step 4).

  • Updated Configuring Automatic Check Firing, specifically the description for option 3 - Enable Autorfire in this Revenue Center.

  • Updated Setting the Hold and Fire Option by adding warning about use with DOM.

  • Updated Setting Check Handling For Closing Checks With Held Items.

November 2018

Updated Configuring a Quantity Threshold Discount by adding Allow award of higher priced item option.

December 2018
Updated the following sections in Chapter 10: Translation for Internationalization:

  • Added Deploying Standard Translations to Workstations.

  • Updated Loading Workstation Translations.

Updated the following sections in Chapter 37: Printers:

  • Removed Oracle MICROS Mini Printer as it is not supported with Simphony.

  • Updated Configuring a Printer by removing references to the Oracle MICROS Mini Printer.

Added information to Chapter 38: Logo Printing.

Updated Configuring SRM Payment Types for Tenders (step 6) in Chapter 40: Peripheral Devices.

January 2019

Added sections regarding DIP and memory switch settings for printers to Chapter 37: Printers.

February 2019

Updated Chapter 36 about configuring CAPS running as a Windows Service. Specifically, added content about the CAPS service host Oracle client installation requirements.

March 2019

Updated Oracle Payment Interface (OPI).

April 2019

Removed step from Configuring Decimal Quantity Menu Items.

September 2019

Added missing devices to System Requirements and Supported Devices in Chapter 48: Engagement Cloud Service.

October 2019

Added Chapter 51: Interfaces with Simphony.

Updated Fingerprint Scanning in Chapter 40: Peripheral Devices.