Accessing and Changing Customer Personal Information

Users of Oracle Hospitality eCommerce Integration Cloud Service can request a copy of all personally identifiable information that is held about them in the system, and request to have the data removed by submitting a support ticket on My Oracle Support. The support ticket needs to include the information (User Name, Last Name, Forename, Email Address, Phone Number) captured (using the steps listed below), and contact information for receiving the data. The Oracle support person needs these values.

To access and change customer personally identifiable information:

1. Log in and go to the Tools dashboard.
2. Select Utilities from the top menu.
3. Click the Customer Search button.
4. Use the search fields to search for the customer (for example, by Last Name).
5. Select the customer record.
6. On the Contact Details tab, edit the information as needed.
7. Click the Save Changes button.