Table 5-6 shows fields that exist in ServiceNow that are not provided by Enterprise Manager, but can be customized as needed:
Table 5-6 Customizable ServiceNow Fields
| ServiceNow Field | Default Value | Notes |
|---|---|---|
|
Caller |
sample.user |
Requires ServiceNow configuration |
|
Location |
Sample Location |
Requires ServiceNow configuration |
|
Category |
EM Incident |
Requires ServiceNow configuration |
|
Assignment group |
EMSampleGroup |
Requires ServiceNow configuration |
|
Assigned to |
sample.user |
Requires ServiceNow configuration |
|
Close code |
Solved (Work Around) |
|
|
Closed by |
sample.user |
Requires ServiceNow configuration |
|
Close notes |
Enterprise Manager Resolution |