Before using the HP Service Manager Connector, ensure that you meet the following prerequisites:
Service Manager 9 service tier is installed and configured.
Service Manager 9 consoles are installed and configured. If the URL connector framework option is selected, the Service Manager Web console must be installed and configured. To install the middle tier, see the HP Service Manager 9 Web Tier Installation Guide. To configure the Web console, see Configuring the HP Service Manager Web Console for instructions.