3.6 Configuring the HP Service Manager Web Console

The web console provides an alternative view for HP Service Manager. You can either use the HP Service Manager Client (which is a standalone application) or use the web application to manage incidents. Connector integration is possible for both of these methodologies.

If you want to have links to HP Service Manager tickets within Enterprise Manager, configuration changes are required in HP Service Manager.

To configure the HP Service Manager web console:

1. Locate the web.xml file under the following path and verify its configuration:

   webtier-9.20\WEB-INF\web.xml
   

2. Make sure the serverHost parameter value is changed from local host to the fully-qualified name of the web tier server.
3. Make sure the querySecurity parameter is set to false as follows:

   <init-param>
   <param-name>querySecurity</param-name>
   <param-value>false</param-value>
   

4. If any changes were made to the configuration file, you must restart the web application server for the changes to take effect.

Tip:

See the "Generating Web Tier URL Queries" section in the Service Manager client help contents for additional information.

Note:

The ticket URL generated requires parameters, such as the ticket ID, that need to be part of the URL string. This requires that the URL security be turned off. Your security team may need to evaluate if the risks outweigh the need to access the HP Service Manager ticket directly from Enterprise Manager using the ticket URL. HP Service Manager still requires user authentication when accessing the ticket through the URL.