3.7 Navigating Between Enterprise Manager and HP Service Manager

After you have configured the connector, you will want to access incidents from the Enterprise Manager and HP Service Manager consoles. The following sections explain how to switch from one console to the other.

3.7.1 Navigating from Enterprise Manager to HP Service Manager

To navigate from Enterprise Manager to HP Service Manager:

  1. From the Enterprise Manager console Enterprise menu, select Monitoring, then Incident Manager.

    The open incidents appear.

  2. Click on the desired incident to display information for the incident.
  3. Click on the ticket identifier listed to the right of the Ticket ID label in the Tracking section as shown in Figure 3-4.

    You will be forwarded to the HP Service Manager Web console login page.

    Figure 3-4 Incident Details in Enterprise Manager Console


    incident details

  4. Provide valid HP Service Manager account details.

    The HP Service Manager incident details associated with this incident are displayed through the HP Service Manager web console as shown in Figure 3-5.

Note:

If you do not use the HP Service Manager Web console, uncheck the "Enable web console features" option discussed in Web Console Settings so that the ticket ID is shown in plain text. Otherwise, it is displayed as a link that does not function.

Figure 3-5 Incident Details


incident details

3.7.2 Navigating from HP Service Manager to Enterprise Manager

To navigate from HP Service Manager to Enterprise Manager:

  1. At the HP Service Manager client, open an incident from Enterprise Manager as shown in Figure 3-6.
  2. Scroll down in the Description field to the URL: field and click on the URL listed.

    This forwards you to the Enterprise Manager console login page. After you provide the Enterprise Manager user name and password, you are forwarded to the incident related to this ticket.

Note:

  • The Enterprise Manager user whose name you specify should at least have View privileges on the target on which the alert was raised.

  • On the HP Service Manager console, if the URL appears as text, you need to cut and paste the URL into the browser.

Figure 3-6 Alert Details in HP Service Manager Console


Alert details