The following sections explain how to provide various configuration details.
The HP Service Manager Connector communicates with the Service Manager server through a web service provided through the Service Manager web tier. All fields are mandatory.
Web Service End Points - URL of the web service end-point to call for the createTicket, updateTicket, and getTicket operations.The Service Manager web service URL is formatted as shown below:
http://[Hostname]:13080/sc62server/ws
In most cases, you will just need to replace [Hostname] with the host name or IP address of the server where the web tier is located. The port number defaults to 13080, so you only need to change the port number if you have changed the port used by the web tier. The only other change you might make is the protocol. If you want to use SSL, you need to change the protocol from http to https.
Note:
If you want to use SSL to encrypt communications between Enterprise Manager and Service Manager, see "Importing the Adapter Certificate into Enterprise Manager" in Enabling SSL for HTTPS.
Service Manager Username - Specify the user name for HTTP basic authentication supported by the HP Service Manager web services. This user name must have the appropriate privileges/roles in HP Service Manager to create, update, and query tickets in the HP Service Manager. All tickets created through the connector are generated with this user account.
Service Manager Password - Specify the password associated with the user specified in the Service Manager Username field.
Ticket Number - Enter a valid ticket number to test the connection when you save the configuration.
If you specify the correct Web service end-points and enter a valid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test succeeded. The configuration was saved.
If you have not previously saved the connector configuration and enter incorrect Web service endpoints or an invalid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test failed. The configuration was saved.
If you have previously saved the connector configuration and enter incorrect Web service endpoints or an invalid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test failed. The configuration was not saved.
Web Console settings are required if you want the Connector to provide links to HP Service Manager tickets created by Enterprise Manager in the context of an incident. This feature requires configuration changes in HP Service Manager. See Configuring the HP Service Manager Web Console for details.
To enable this functionality, provide the following Web console settings:
Enable web console - Check this box to enable launching of the HP Service Manager ticket page within context from Enterprise Manager.
Web Server - Specifies Web server information the connector uses to connect to the web tier when accessing incidents in HP Service Manager. Set the value using the following format:
<hostname>:<port>/<tier>
Where <hostname> is the hostname or IP address of the web tier server machine, <port> is the port that the web tier is configured to support, and <tier> is the name of the web services tier. The default value for the port is 8080, and the default name of the web tier is sm7.
A sample value for the field is as follows:
10.2.1.110:8080/sm7
You can enable and disable the grace period and configure its value. By default, the grace period is disabled. See Grace Period for details. This setting applies to all incidents the HP Service Manager Connector processes.
You can enable and disable the Retry option and configure its interval value. By default, the Retry is disabled. See Retry for details. This setting applies to all incidents the HP Service Manager Connector processes.