Claim money

The Claim Money feature enables recipients of peer to peer transfers to claim funds transferred to them. The following are the modes through which the beneficiary can arrive at the claim money page.

• Link on Bank Portal.
• Click on link received through Email /Mobile SMS/ Facebook Messenger depending on the transfer mode.

To claim money:

• Arrive at the bank portal. The pre-login page of the bank’s Portal appears.

• Select the Claim Money option from the menu. The Claim Money page appears.

Claim Money – Email Mode

1. In the Select Mode field, select the mode through which the payment was made, i.e. Email, Mobile or Facebook.
2. Select the Email option. The Email field appears along with the Security Code field.
   OR
   Select the Mobile option. The Mobile Number field appears along with the Security Code field.
   OR
   Select the Facebook option. The Facebook login screen appears as a pop up window.
3. In the Security Code field, enter the security code as provided by the initiator of the peer to peer payment.
4. Select an option between New to Bank and Existing Customer.
   OR
   Click Back to navigate to the previous screen.

• If you select the option New to Bank, refer New to Bank.
• If you select the option Existing Customer, refer Login.

Claim Money – Mobile

1. In the Select Mode field, select the mode through which the payment was made, i.e. Email, Mobile or Facebook.
2. Select the Mobile option. The Mobile Number field appears along with the Security Code field.
   OR
   Select the Email option. The Email field appears along with the Security Code field.
   OR
   Select the Facebook option. The Facebook login screen appears as a pop up window.
3. In the Security Code field, enter the security code as provided by the initiator of the peer to peer payment.
4. Select an option between New to Bank and Existing Customer.
   
   OR
   
   Click Back to navigate to the previous screen.

• If you select the option New to Bank, refer New to Bank.
• If you select the option Existing Customer, refer Login.

Claim Money – Facebook Mode

1. In the Select Mode field, select the mode through which the payment was made, i.e. Email, Mobile or Facebook.

• Select the Facebook option. The Facebook login screen appears as a pop up window.
  OR
  Select the Email option. The Email field appears along with the Security Code field.
  OR
  Select the Mobile option. The Mobile Number field appears along with the Security Code field.
• Enter your login credentials and log in to your Facebook account, specifically, the account towards which the funds have been transferred.
• On successful login, the Facebook Login pop up window closes.
  

5. In the Security Code field, enter the security code as provided by the initiator of the peer to peer payment.
6. Select an option between New to Bank and Existing Customer.
   
   OR
   
   Click Back to navigate to the previous screen.

• If you select the option New to Bank, refer New to Bank.
• If you select the option Existing Customer, refer Login.

New To Bank

If the user selects the option, New to Bank, the registration screen is displayed on which the user can register as a beneficiary to claim money transferred through peer to peer payments.

3. In the First Name field, enter your first name.
4. In the Last Name field, enter your last name/ surname.
5. In the Email ID field, enter your email ID.
6. In the Password field, enter a password that is to be set as your login password.
7. In the Confirm Password field, re-enter the password to confirm the same.
8. Click Submit.
   OR
   Click Cancel to cancel the transaction.
9. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Cancel to cancel the transaction.
10. A message confirming user registration appears.
    

User Registration Confirmation

11. Click Login to log in to the application.
    You will be prompted to login.

Login

The login screen appears once the user clicks on the option Existing Customer on the Claim Money screen. In case the user has selected the option New to Bank on the Claim Money screen, he is required to first register himself as a beneficiary to claim funds transferred through peer to peer payments. Only once the user is successfully registered, will he be prompted to Login. The steps following the Login step are applicable to both users that are existing customers as well as those that had no relationship with the bank prior to registering as peer to peer payment beneficiaries.

1. Enter your email ID and password defined at the time of registration in the provided fields and click Login.
   The Account Information screen appears.

Note: Forgot Password feature is not available for Guest Users.

Once the user logs in successfully, the Account Information screen is displayed on which the user is able to identify the account in which the funds are to be credited. The user can opt to have the funds transferred to an account that is held within the same bank or can also opt to have the funds transferred to an external bank’s account i.e. an account that is held with another bank.

Account Information – This Bank

2. In the Account with field, select the This Bank option.
   The field in which you can enter your account number appears.
3. Enter the account number in which the funds are to be received.
   OR
   Select the Other Bank option. The fields in which you can enter details of your account held with another bank appear.
4. Click Submit. The Review screen appears.
   OR
   Click Cancel to cancel the transaction.
5. Verify the details and click Confirm. The request submitted successfully message appears along with the reference number.
   OR
   Click Cancel to cancel the transaction.
6. Click OK to logout from the application.

Account Information – Other Bank

1. In the Account with field, select the Other Bank option.
   
   The field in which you can enter details pertaining to your bank account appear.
   
   OR
   
   Select the This Bank option. The fields in which you can enter the account number that is held with the same bank appears.
2. In the Account Number field, enter the account number in which the funds are to be received.
3. In the Account Name field, enter the account name of the user.
4. In the IFSC Code filed, enter the bank code.
   
   Click Verify to validate the bank code.
   
   OR
   
   Select the IFSC code from the lookup. The bank details appear based on the bank code selected.
5. Click Submit. The Review screen appears.
   
   OR
   
   Click Cancel to cancel the transaction.

6. Verify the details and click Confirm.
   OR
   Click Cancel to cancel the transaction.
   A message confirming submission of the request to receive funds in the defined account appears along with the reference number.

• Click Ok to logout from the application.
  

FAQs

I am the beneficiary of the payment, how do I get the security code required to claim money?

The initiator of the peer to peer payment is displayed the security code on the confirmation page of the payment. He/she will, in turn, make the security code known to you so that you can enter the same in the provided field while initiating a claim money request.

I am the beneficiary of the payment, I want to transfer the money to other bank but do not know the IFSC code?

You can look up for the bank IFSC details by clicking on the lookup button.

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