19217 - Node isolated - all links down

Alarm Group:

SS7

Description:

All configured links are down; either failed or disabled. No M3UA signaling is possible. The node is isolated from the network. All M3UA connectivity to the SS7/Sigtran network has either failed or has been manually disabled.

Severity:

Critical

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

This alarm does not autoclear.

OID:

awpss7M3rlNodeIsolatedAllLinkDownNotify

Cause:

Alarm #19217 raises when all the configured links are either failed or disabled.

Diagnostic Information:

N/A.

Recovery:

1. On the active SO, navigate to SS7/Sigtran > Maintenance > Links to check whether any of the links are manually disabled that should not be. If so, click Enable to enable the manually disabled links.
2. On the active SO, navigate to Transport Manager > Maintenance > Transport to verify the transports are enabled.
3. Go to the specific SS7MP and verify the IP address and NIC status.
4. On the specific SS7MP, verify the adjacent server IP address is available.
5. View the active alarms and event history logs by navigating to Alarms & Events > View Active and Alarms & Events > View History. Look for significant events that may affect the IP network, associations, or links.
6. If the problem persists, it is recommended to contact My Oracle Support.