22501 - DSR Application Degraded

Alarm Group:

APPL

Description:

Unable to forward requests to the DSR application because it is degraded.

Severity:

Major

Instance:

<DSR Application Name>

Note:

The value for DSR Application Name varies depending on the DSR application generating the alarm (DCA, PCA, FABR, Policy DRA, RBAR, etc.). Use the name that corresponds to the specific DSR application in use.

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterDsrApplicationDegradedNotify

Cause:

The alarm #22501 raises when the DSR application is in enabled state and the following DSR Application Operational Status changes occur:

• Available → Degraded
• Unavailable → Degraded

This alarm is cleared when the DSR application is in enabled state and following DSR Application Operational Status changes occur:

• Degraded → Available
• Degraded → Unavailable

Diagnostic Information:

• A DSR application becomes degraded when the DSR application becomes congested if enabled. This alarm is NOT raised when the DSR application is shutting down gracefully or application is in the disabled state.
• DSR application status can be monitored from Diameter > Maintenance > Applications. Verify the admin state is set as expected.. Check the Event History logs for additional DIAM events or alarms from this MP server.

Recovery:

1. Display and monitor the DSR application status by navigating to Diameter > Maintenance > Applications in the SO GUI. Verify the Admin State is set as expected.
2. A DSR application becomes degraded when the DSR application becomes congested, if enabled.

   Note:

   This alarm is NOT raised when the DSR application is shutting down gracefully or application is in the disabled state. Only the DSR application operational status is changed to unavailable.
3. Check the Event History logs for additional DIAM events or alarms for this MP server.
4. If the problem persists, it is recommended to contact My Oracle Support.