22500 - DSR Application Unavailable

Alarm Group:

APPL

Description:

DSR application is unable to process any messages because it is unavailable.

Severity:

Critical

Instance:

<DSR Application Name>

Note:

The value for DSR Application Name varies depending on the DSR application generating the alarm (DCA, FABR, Policy DRA, RBAR, etc.). Use the name that corresponds to the specific DSR application in use.

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterDsrApplicationUnavailableNotify

Cause:

The alarm #22500 is raises:

• When the DSR application completes initialization and determines its operational status is unavailable after changing its admin state from disabled to enabled.
• When the DSR application is in enabled state and the following DSR application operational status changes occur:
  • Available → Unavailable
  • Degraded → Unavailable

This alarm is clears:

• When DSR application is in enabled state and the following DSR application operational status changes occur:
  • Unavailable → Available
  • Unavailable → Degraded
• If the Diameter process is stopped.
• If the DSR application admin state change from Enabled > Disabled.

Diagnostic Information:

• A DSR application operation status becomes unavailable when either the Admin State is set to Disable with the Forced Shutdown option, or the Admin State is set to Disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
• A DSR application can also become unavailable when it reaches Congestion Level 3 if enabled.

Note:

This alarm is NOT raised when the DSR application is shutting down gracefully or application is in Disabled state. Only the DSR Application operational status is changed to unavailable.

Recovery:

1. Display and monitor the DSR application status by navigating to Diameter > Maintenance > Applications in the SO GUI. Verify the Admin State is set as expected.
2. A DSR application operation status becomes unavailable when either the Admin State is set to disable with the Forced Shutdown option, or the Admin State is set to disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
3. A DCA application that defines a logical-to-physical U-SBR DB mapping becomes unavailable if the U-SBR DBs are not enabled or their sub-resources are unreachable. The status of the U-SBR DBs can be monitored from SBR > Maintenance > SBR DB Status.

   Note:

   A DCA application can also become unavailable if there are no production or trial versions available. Trial DA-MPs run the production version if a trial version is not available. Non-Trial DA-MPs run only the production version.
4. Check the Event History logs for additional DIAM events or alarms for this MP server.
5. If the problem persists, it is recommended to contact My Oracle Support.