10052 - Route Discovery Failed

Alarm Group:

AUD

Description:

An error occurred in the discovery of network routes.

Severity:

Minor

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

0

OID:

awpss7TekelecRouteDiscoveryFailedNotify

Cause:

A SOAP request from route audit thread of apwSoapServer process to the TpdProvD service failed to get the list and details of the configured network routes. The audit happens every minute. The alarm gets cleared when the route information is received from the TpdProvD service.

Diagnostic Information:

Check the following on the affected server:

1. See if any network route is configured on the server (output of 'route' command)
2. Check if the apwSoapServer service is running (output of 'pl' command)
3. Check if the tpdProvd service is running (output of 'top' or 'ps' command)
4. Check if there is any SOAP error in the following log files:
   • /var/TKLC/appw/logs/Process/apwSoapServer.log
   • /var/TKLC/log/tpdProvd/tpdProvd.log
5. Try to identify if the problem occurred in tpdProvd or apwSoapServer

Recovery:

1. Try restarting the apwSoapServer service on the affected server.
2. If the problem persists, it is recommended to contact My Oracle Support.