22058 - ETG Pending Transaction Limit Degraded

Alarm Group:

DIAM

Description:

The ETG Pending Transactions Limit has exceeded the defined threshold.

Severity:

Major

Instance:

<ETGName>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterEtgPendingTransLimitDegradedNotify

Cause:

When Pending Transaction limiting is Enabled through Active SO, menu Diameter -> Maintenance -> Egress Throttle Groups, the alarm will be triggered when the following conditions met:

• Pending Transaction Limiting Operational Status transitions from Available to Degraded
• Pending Transaction Limiting Operational Status transitions from Inactive to Degraded

Diagnostic Information:

• Screen Snapshot of active SO via menu: Main Menu > Diameter > Maintenance > Egress Throttle Groups .
• Savelogs of all MPs.
• DSR logs of all MPs.
• Export DSR configuration.

Recovery:

1. Check the configuration in Diameter > Configuration > Egress Throttle Groups to determine if the Maximum Configured rate is too low.
2. Check the Egress Message Rate at Diameter > Maintenance > Egress Throttle Groups and Main Menu > Diameter > Maintenance > Connections to determine if the sending Peers/Connections are offering too much traffic.
3. Determine if the receiving Peers or Connections in the ETG are not responding with Answers in a timely manner because they are either busy or overloaded.
4. If the problem persists, collect logs in Diagnostic information and it is recommended to contact My Oracle Support.