22057 - ETG Rate Limit Degraded

Alarm Group:

DIAM

Description:

The ETG Rate Limit has exceeded the defined threshold.

Severity:

Major

Instance:

<ETGName>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterEtgRateLimitDegradedNotify

Cause:

This alarm triggers when Rate Limiting is Enabled through active SO server menu, Diameter > Maintenance > Egress Throttle Groups.

• Rate Limiting Operational Status transitions from Available to Degraded.
• Rate Limiting Operational Status transitions from Inactive to Degraded.

Diagnostic Information

• Screen snapshot of active SO server through menu, Main Menu> Diameter -> Maintenance -> Egress Throttle Groups.
• Savelogs of all MPs.
• DSR logs of all MPs.
• Export DSR configuration on active SO server.

Recovery:

1. Check the configuration in Diameter > Configuration > Egress Throttle Groups to determine if the Maximum Configured rate is too low.
2. Check the Egress Message Rate at Diameter > Maintenance > Egress Throttle Groups and Diameter > Maintenance > Connections to determine if the sending Peers/Connections are offering too much traffic.
3. If the problem persists, collect the logs list in Diagnostic information and it is recommended to contact My Oracle Support.