19821 - Communication Agent Routed Service
Degraded
Alarm Group:
CAF
Description:
This alarm indicates that some, but not all,
connections are unavailable in the connection group being used by a
Communication Agent Routed Service to route messages. The result is that the
server that posted this alarm is not load-balancing traffic across all of the
connections configured in the connection group.
Severity:
Major
Instance:
<ServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSDegradedNotify
Recovery:
Use
Communication
Agent > Maintenance > Routed Service Status to view the
connection groups and connections associated with the Routed Service.
Use
Communication
Agent > Maintenance > Connection Status to view the reasons
why connections are unavailable.
Use
Status &
Manage > Server to
confirm that the far-end servers have an application state of enabled, and that
their subsystems are operating normally.
It is possible that this alarm results from
conditions at the far-end servers connected to the server that asserted this
alarm.