19820 - Communication Agent Routed Service
Unavailable
Alarm Group:
CAF
Description:
This alarm indicates all connections of all
connection groups associated with a routed service are unavailable. This
generally occurs when far-end servers have been removed from service by
maintenance actions. This can also occur if all of the routed service’s
connections have been either disabled or blocked.
Severity:
Major
Instance:
<RoutedServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSUnavailNotify
Cause:
When all member Connection Groups are Unavailable.
Diagnostic Information:
This alarm indicates all connections of all connection groups
associated with a routed service are unavailable. This generally occurs when
far-end servers have been removed from service by maintenance actions. This can
also occur if all of the routed service's connections have been either disabled
or blocked. Also, if there is any disruption that can lead to loss of
connectivity between the user and provider MP.
Recovery:
Navigate to
Communication
Agent > Maintenance > Routed Service Status to view the
connection groups and connections associated with the Routed Service.
Navigate to
Communication
Agent > Maintenance > Connection Status to view the reasons
why connections are unavailable.
Navigate to
Status &
Manage > Server to
confirm the far-end servers have an application state of enabled, and their
subsystems are operating normally.
This alarm can result from conditions at the far-end
servers connected to the server that asserted this alarm.
Check network and reach-ability of provider
server(s) from user server(s). Loss of network connectivity can lead to this
alarm. In that case, the user also sees alarm 19800.
