0903 - IP Link A is Down

This message indicates that an IP application socket is out of service due to a IP link down (ethernet problem) or due to the signaling link being deactivated.

Example

RLGHNCXA03W 01-01-10 16:28:08 EST EAGLE 35.0.0
** 0046.0903  ** CARD 1111  EBDADCM   IP Link A is down

Alarm Level: Major

Recovery

1. Enter the following command to determine the IP address of the link:
   rtrv-ip-lnk:loc=xxxx:port=a

   Where xxxx is the card identified in the alarm output.

2. Enter the following command to retrieve the name of the local host:
   rtrv-ip-host:ipadr=xxxx.xxxx.xxxx.xxxx

   Where xxxx.xxxx.xxxx.xxxx = the link IP address from 1.

3. Enter the following command to get the name of the remote host:
   rtrv-appl-sock:lhost=xxxxxxxx

   Where xxxxxxxx = local host name from 2.

4. Enter the following command to test the TCP/IP connection:
   pass:loc=xxxx:cmd=”ping yyyyyyyyyy”

   Where: xxxx = Card location from the alarm output. yyyyyyyyyy = logical name of the remote host from 3.

5. If the ping command fails, perform the following checks:
   1. Check the remote host hardware and software.
   2. Use your company procedures to check the network.
   3. Check cable connections at the IP⁷ Secure Gateway and at the remote host.
6. If the UNAVAIL REASON still indicates an alignment problem, enter the following command:
   rept-stat-slk:loc=xxxx:port=a

   Where xxxx is the card identified in the alarm output. If the DCM card is not OOS-MT, proceed to 8.

7. If the DCM card is OOS-MT, do the following, using the rept-stat-card command to check for card IS-NR state after each action:
   1. Reinitialize card using the init-card command.
   2. Reseat the card.
   3. Replace the card.
      Refer to the Maintenance Manual for card removal/replacement procedures.
8. If the fault is not cleared, contact My Oracle Support (MOS).