Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > CTI Activity Web Service >

CTIActivityInsert SOAP Request

The following is a sample SOAP request to create four activities; one each for call, chat, email and voicemail:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cti="urn:crmondemand/ws/odctibs/ctiactivity/" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:data="urn:/crmondemand/xml/ctiactivity/data">

<soapenv:Header>

<wsse:Security soapenv:mustUnderstand="1">

<wsse:UsernameToken>

<wsse:Username>OKP/mos.def</wsse:Username>

<wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">password</wsse:Password>

</wsse:UsernameToken>

</wsse:Security>

</soapenv:Header>

<soapenv:Body>

<cti:CTIActivityInsert_Input>

<data:ListOfInteraction>

<data:Interaction>

   <data:InteractionId>900000000051</data:InteractionId>

   <data:AgentOfferTime>1287786900</data:AgentOfferTime>

   <data:ChannelType>Inbound Call</data:ChannelType>

   <data:Origin>15551111212</data:Origin>

   <data:Destination>18003849503</data:Destination>

   <data:Priority>2-Medium</data:Priority>

   <data:IVRBeginTime>1287786601</data:IVRBeginTime>

   <data:QueueBeginTime>1287786213</data:QueueBeginTime>

   <data:Queue>Support</data:Queue>

</data:Interaction>

<data:Interaction>

   <data:InteractionId>9000000000054</data:InteractionId>

   <data:AgentOfferTime>1287786900</data:AgentOfferTime>

   <data:ChannelType>Inbound Chat</data:ChannelType>

   <data:Origin>jsoap@match.com</data:Origin>

   <data:Destination>cti@testing.com</data:Destination>

   <data:Priority>2-Medium</data:Priority>

   <data:IVRBeginTime>1287786601</data:IVRBeginTime>

   <data:QueueBeginTime>1287786213</data:QueueBeginTime>

   <data:Queue>Support</data:Queue>

</data:Interaction>

<data:Interaction>

   <data:InteractionId>900000000053</data:InteractionId>

   <data:AgentOfferTime>1287786900</data:AgentOfferTime>

   <data:ChannelType>Inbound Email</data:ChannelType>

   <data:Origin>jsoap@match.com</data:Origin>

   <data:Destination>cti@testing.com</data:Destination>

   <data:Priority>2-Medium</data:Priority>

   <data:IVRBeginTime>1287786601</data:IVRBeginTime>

   <data:QueueBeginTime>1287786213</data:QueueBeginTime>

   <data:Queue>Support</data:Queue>

</data:Interaction>

<data:Interaction>

   <data:InteractionId>900000000055</data:InteractionId>

   <data:AgentOfferTime>1287786900</data:AgentOfferTime>

   <data:ChannelType>Inbound Voicemail</data:ChannelType>

   <data:Origin>15551111212</data:Origin>

   <data:Destination>18003849503</data:Destination>

   <data:Priority>2-Medium</data:Priority>

   <data:IVRBeginTime>1287786601</data:IVRBeginTime>

   <data:QueueBeginTime>1287786213</data:QueueBeginTime>

   <data:Queue>Support</data:Queue>

</data:Interaction>

</data:ListOfInteraction>

</cti:CTIActivityInsert_Input>

</soapenv:Body>

</soapenv:Envelope>