Oracle CRM On Demand Documentation Library: About Using Oracle CRM On Demand Desktop Lite

Oracle CRM On Demand Desktop Lite is a client-side desktop application that is an extension to Microsoft Outlook. It allows the user to work with Oracle CRM On Demand in a native Microsoft Outlook environment. The data is accessible offline in Microsoft Outlook, and you can synchronize account, contact, appointment, and task records with the Oracle CRM On Demand server when Oracle CRM On Demand Desktop Lite is connected to the Internet.

Oracle CRM On Demand Desktop Lite is a lightweight version of Oracle CRM On Demand Desktop. Many of the features available in Oracle CRM On Demand Desktop are available in Oracle CRM On Demand Desktop Lite. However, there are some differences between Oracle CRM On Demand Desktop and Oracle CRM On Demand Desktop Lite. Table 2 lists the functionality of Oracle CRM On Demand Desktop and Oracle CRM On Demand Desktop Lite.

Table 2. Oracle CRM On Demand Desktop Lite and Oracle CRM On Demand Desktop Compared
Feature	Desktop Lite	Desktop
Oracle CRM On Demand records synchronized	Contact and activity records are fully synchronized. Account records are partially synchronized. For more information on synchronizing Account records, see Synchronizing Accounts.	Contact, activity, account, opportunity, and lead. For more information on synchronization, see How Oracle CRM On Demand Desktop Synchronizes Data.
Synchronization depth	Child records are not synchronized. However, there is an exception for primary users. A child record is synchronized to maintain a record association. For more information, see Synchronizing Primary Users.	Child objects are synchronized. For more information on synchronization, see How Oracle CRM On Demand Desktop Synchronizes Data.
Synchronization limit	The synchronization limit is 3000 activity records, 2000 contact records, and 2000 account records.	The synchronization limit is 10,000 records. For more information on synchronization, see How Oracle CRM On Demand Desktop Synchronizes Data.
Activity associations	You can associate only the Primary Contact to an activity.	You can associate all contacts to an activity.
Synchronization of email	You can synchronize your email.	You can synchronize your email.
Full synchronization frequency	Full synchronization frequency is once every four hours.	Full synchronization frequency is once every two hours.
Incremental synchronization frequency	Incremental synchronization is unlimited. For more information on synchronization, see How Oracle CRM On Demand Desktop Synchronizes Data.	Incremental synchronization is unlimited. For more information on synchronization, see How Oracle CRM On Demand Desktop Synchronizes Data.
Configuration	Configuration is not supported.	Configuration is supported.
Customization package is linked to Roles	The customization package is not linked to roles.	The customization package is linked to roles.
Duplication checking	Duplication checking is supported for account records.	Duplication checking is supported for account, activity, contact, lead, and opportunity records. Duplication checking is configurable.
Single Sign-On (SSO)	Single Sign-On is supported. For more information on SSO, see Administering Single Sign-On.	Single Sign-On is supported. For more information on SSO, see Administering Single Sign-On.
Online lookup	Online lookup is supported. For more information on online lookup, see Configuring Online Lookup.	Online lookup is supported. For more information on online lookup, see Configuring Online Lookup.
Record pinning	Record pinning is supported. For more information on record pinning, see Configuring the Pin Mode for Records.	Record pinning is supported. For more information on record pinning, see Configuring the Pin Mode for Records.

Oracle CRM On Demand Desktop Administration Guide, Version 5.2		Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices.