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Administering Oracle CRM On Demand > User Management and Access Controls > User Management > Resetting a User's DMS PIN

Resetting a User's DMS PIN

A personal identification number (PIN) is used to manage a user’s access to Oracle CRM On Demand Disconnected Mobile Sales. Resetting the PIN forces the user’s account in Oracle CRM On Demand Disconnected Mobile Sales to reauthenticate before accessing Oracle CRM On Demand data.

Oracle CRM On Demand Disconnected Mobile Sales is an independent product. Oracle CRM On Demand users are not automatically licensed to use Oracle CRM On Demand Disconnected Mobile Sales. If Oracle CRM On Demand Disconnected Mobile Sales is provisioned for a user, then Oracle CRM On Demand automatically manages the user’s access to Oracle CRM On Demand Disconnected Mobile Sales. For example, the user’s password and account status remain synchronized across both systems, with a short delay. To force synchronization, you need to explicitly reset a user's PIN. For example, you might force synchronization immediately after you disable a user's account in Oracle CRM On Demand, to ensure that the user's account in Oracle CRM On Demand Disconnected Mobile Sales is disabled at the same time.

Before you begin. To perform this procedure, your role must include the Manage Users privilege.

To reset a user's DMS PIN

1. In the upper right corner of any page, click the Admin global link.
2. In the User Management and Access Controls section, click the User Management and Access Controls link.
3. On the User Management and Access Controls page, click the User Management link.
4. On the User List page, click the Last Name link for the user whose PIN you want to reset.
5. On the User Detail page, on the title bar, click Reset DMS PIN.