This topic describes the information that Oracle CRM On Demand writes to iCalendar files. It applies only to calls and appointments.
When you save an appointment as an iCalendar file, information from Oracle CRM On Demand is written to certain properties in the iCalendar file. The information that is written to the iCalendar file includes information from the appointment, as well as information from the users, contacts and attachments that are linked to the appointment. The following table shows the information that is written from Oracle CRM On Demand to the iCalendar properties.
iCalendar Property
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Oracle CRM On Demand Fields
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Description
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ORGANIZER
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Owner
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The full name of the user who is the owner of the appointment.
NOTE: If the appointment has no contacts or users linked to it other than the user who owns the appointment, then the ORGANIZER property is not included in the iCalendar file.
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ATTENDEE
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Name and Email
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- Each user that is linked to the appointment in Oracle CRM On Demand is added as an attendee in the iCalendar file. The full name and email address of the user are written to the iCalendar file.
- Each contact that is linked to the appointment in Oracle CRM On Demand is added as an attendee in the iCalendar file. The full name and email address of the contact are written to the iCalendar file.
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SUMMARY
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Subject
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The content of the Subject field of the appointment.
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LOCATION
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Location
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The content of the Location field of the appointment.
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DTSTART
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Start Time
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The start date and time of the appointment. An appointment that starts at 12:00 A.M. on a certain day and ends at 12:00 A.M. on the following day is considered an all-day appointment. For such all-day appointments, VALUE=DATE is written to the iCalendar file.
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DTEND
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End Time
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The end date and time of the appointment. An appointment that starts at 12:00 A.M. on a certain day and ends at 12:00 A.M. on the following day is considered an all-day appointment. For such all-day appointments, VALUE=DATE is written to the iCalendar file.
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DESCRIPTIONS
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Description
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The content of the Description field on the appointment.
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UID
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Row Id
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The row ID of the appointment record.
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CREATED
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Created: Date External
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The date and time when the appointment was created.
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LAST-MODIFIED
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Modified: Date External
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The date and time when the appointment was last updated.
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ATTACH
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File and attachment content, or Attachment Name and URL
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For a file attachment, the file name and the content of the file are included in the iCalendar file. The content of the file is encoded using Base64 encoding. For a URL attachment, the attachment name is included as a file name with the .txt file extension. The URL is included as the content of the text file and is encoded using Base64 encoding.
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