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Calendar and Activities > Managing Calendars and Activities > Saving Appointments as iCalendar Files

Saving Appointments as iCalendar Files

This topic describes how to save appointments as iCalendar files. It applies only to calls and appointments.

Oracle CRM On Demand enables you to save appointments in the iCalendar file format. This functionality enables you to store the details of your appointments so that you can transfer them to other computers or devices, such as mobile devices, and then open them in applications that support the iCalendar format.

Attachments

When you save an appointment as an iCalendar file, Oracle CRM On Demand tries to include all of the appointment's attachments in the iCalendar file. However, the maximum allowed size for an iCalendar file that is saved from Oracle CRM On Demand is 500 megabytes (MB). Depending on the size of the attachments, some of the attachments might not be included in the iCalendar file. Oracle CRM On Demand selects the attachments to be added to the iCalendar file as follows:

• Oracle CRM On Demand sorts and adds the attachments, including both the file and URL attachments, in ascending alphabetical order. The order is based on the Attachment Name field.
• Before adding an attachment to the iCalendar file, Oracle CRM On Demand calculates whether the attachment will cause the iCalendar file to exceed the maximum allowed size. If the attachment will not cause the iCalendar file to exceed the maximum allowed size, then the attachment is added to the file. If the attachment will cause the iCalendar file to exceed the maximum allowed size, then Oracle CRM On Demand skips that attachment and continues to the next attachment in the list.

TIP: Consider renaming your attachments so that the most important attachments appear at the start of the list of attachments when the list is sorted in ascending alphabetical order on the Attachment Name field.

The following procedure describes how to save an appointment as an iCalendar file.

To save an appointment as an iCalendar file

• Do one of the following:
  • In the daily, weekly, or monthly calendar view, click the Save as iCalendar link for the appointment that you want to save.
  • In an Appointment Detail page or a Call Detail page, click Save as iCalendar.

Depending on your browser settings, you might be asked to specify the location where you want to save the iCalendar file. The iCalendar file is saved with the .ics file extension by default.

Related Topic

See the following topic for related information:

• About the Information in iCalendar Files