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Administering Oracle CRM On Demand > Company Administration > Company Audit > Reviewing Audit Trail Changes with the Master Audit Trail

Reviewing Audit Trail Changes with the Master Audit Trail

You can review the audit trail of changes that users made to audited fields for all auditable record types. If the options to track the creation, deletion, and restoration of records are selected in the audit trail configuration for the record type, then the master audit trail also shows the audit trail records for these operations.

Before you begin. To perform this procedure, your role must include the Access Master Audit Trail and Admin Configuration Audit privilege.

To review audit trail changes with the Master Audit Trail

1. In the upper-right corner of any page, click the Admin global link.
2. In the Company Administration section, click the Company Administration link.
3. In the Company Audit section, click the Master Audit Trail link.

   The Master Audit Trail displays the following values:

   • ID#. The table row ID.
   • Record Type. The record type being audited.
   • Record Name. The name of the record being audited.
   • Source IP Address. The IP address of the computer on which the configuration change took place.

     NOTE: This value is displayed only when this information is available.

   • Session Type. This value indicates if the session was interactive or a Web services session.
   • Last Name. The user’s last name.
   • First Name. The user’s first name.
   • User Sign In ID. The user's login ID.
   • Operation. The type of configuration that was performed, for example, create, delete, or modify.
   • Field Modified. The field modified in the object.
   • Old Value. The previous value of the field.
   • New Value. The new value of the field. For example, if you change the value of the service request priority field from Low to High, then the Old Value field remains as Low, and the New Value field is High. If you delete a record, the Old Value field remains blank, and the New Value field changes to Record Deleted.
   • Date. The date when the object was last audited.

For more information about the audit trail, see Customizing the Audit Trail.

The following procedure describes how to manage lists of audit trail records.

To manage lists of audit trail records

• In the title bar of the Master Audit Trail page, click Menu, and then select the option for the task that you want to perform, as follows:
  • Export List. Export the list to a file, see Exporting Records in Lists.
  • Record Count. Count the records in the list, see Counting Records in Lists.
  • Refine List. Refine the list, see Creating and Refining Lists. For example, you can change the list filter, select different fields to display, or change the sort order for the list.
  • Save List. Save the list. Selecting this option opens a page where you can select options for saving the list.
  • Show List Filter. View the filter that is currently defined for the list.
  • Create New List. Create a new filtered list, see Creating and Refining Lists.
  • Manage Lists. View details of the list, or change the order in which the list appears in the picklist of lists on the List page, see Manage Lists Page.