Oracle CRM On Demand Report Services API Developer's Guide > Using the ReportList Method >

Troubleshooting the ReportList Method


The ReportList method can encounter problems with the command line and parameters, and also with generating report lists. The ReportList method responds to error conditions by returning an error message. To resolve a problem, see Table 9.

Table 9. ReportList Method Error Messages
Problem
Cause
Solution

Your ReportService request failed. The folder path is either incorrect or you don't have permission to view the specified folder.

Incorrect folder path or insufficient access

Review the folder path provided and ensure that it is correct. Also ensure that you have sufficient permissions to access the given shared folder

Your ReportService request failed (missing folder path in parameter "Path" in method "ReportList"). Please check your syntax and try again.

Incomplete folder path

If the Path parameter is used, review that the folder path provided is complete and accurate. Otherwise leave out the Path parameter completely to get a list of all reports under the company shared folder that you have access to.

Your ReportService Report List request failed (Internal error). Please ensure that you can run the report in CRM On Demand and try again.

The ReportService encountered a problem that is not related to a parameter. Possible causes include lack of permission to the report folder, memory issues and so on.

Using Oracle CRM On Demand and the same account, try to view the shared folder. If you are able to view the folder, then check that you have not exceeded service allotments.

Your ReportService request failed (Catalog not enabled)

Analytics V2 is disabled for your company instance.

Contact your administrator.

Your ReportService request failed (Incorrect Catalog value provided; supported Catalog values are 'V3' or 'V3m'). Please check your Catalog value and try again

The catalog you specified is not available.

Review the value that you specified in the Catalog parameter and specify a supported value.

Access Denied

The user account that you used to sign in to Oracle CRM On Demand to call the ReportList method does not have the appropriate privilege to access the Company Wide Shared Folder or the Migrated Company Wide Shared Folder.

Contact your administrator to get the appropriate privilege enabled for the user account.

Error messages are captured in the output file specified for the generated content in the ReportList method.

Oracle CRM On Demand Report Services API Developer's Guide, Release 37 Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.