Oracle CRM On Demand Documentation Library: Service Request

Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Child Objects (Web Services v2.0) >

Service Request

The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.

Parent Objects

Account, Contact, Household, Opportunity, Solution

Fields

Table 841 details the required and read-only fields for the service request child object.

Table 841. Required and Read-Only Fields for the Service Request Child Object
Field Name	Type
Name	Read-only
OwnerFullName	Read-only
CreatedbyEmailAddress	Read-only
ModifiedbyEmailAddress	Read-only
LastAssessmentDate	Read-only
AssignmentStatus	Read-only
FuriganaAccountName	Read-only
FuriganaContactFirstName	Read-only
FuriganaContactLastName	Read-only
SRNumberShadow	Read-only
AbstractShadow	Read-only
LastAssignmentCompletionDate	Read-only
LastAssignmentSubmissionDate	Read-only
Audit Fields	Read-only

Table 842 details the pick map fields for the service request child object.

Table 842. Pick Map Fields for the Service Request Child Object
Pick Map Field	Maps To
AccountIntegrationId	AccountId
AccountExternalId	AccountId
AccountLocation	AccountId
Account	AccountId
AssetExternalId	AssetId
Dealer	DealerId
ContactExternalId	ContactId
ContactIntegrationId	ContactId
DealerExternalId	DealerId
OwnerExternalId	OwnerId
OwnerIntegrationId	OwnerId
OwnerAlias	OwnerId
Product	ProductId
CustomObject1Name	CustomObject1Id
CustomObject2Name	CustomObject2Id
CustomObject3Name	CustomObject3Id

Table 843 provides a list of the user key combinations for the service request child object.

Table 843. User Key Fields on the Service Request Child Object
User Key Field Combinations
ServiceRequestId
Id

Oracle Web Services On Demand Guide, Version 25.0 (Oracle CRM On Demand Release 37)		Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.