1. Alarms and Maintenance Guide
  2. Alarms
  3. Minor Platform Alarms
  4. 32501 5000000000000002 – Server Application Process Error

32501 5000000000000002 – Server Application Process Error

Alarm Type: TPD

Description: This alarm indicates that either the minimum number of instances for a required process are not currently running or too many instances of a required process are running.

Severity: Minor

OID: 1.3.6.1.4.1.323.5.3.18.3.1.3.2

Alarm ID: TKSPLATMI25000000000000002

Recovery

  1. Run syscheck in verbose mode (see procedure Run Syscheck Manually)
  2. Contact My Oracle Support, and provide the system health check output.
  3. Contact My Oracle Support.
  4. If a 32305 3000000000000020 - Server Platform Process Error alarm is also present, execute the recovery procedure associated with that alarm before proceeding.
  5. Log in to the User Interface screen of the EPAPGUI (see Accessing the EPAP GUI)
  6. Check the banner information above the menu to verify that you are logged into the problem EPAP indicated in the UAM.

    If it is necessary to switch to the other side, select Select Mate.

  7. Open the Process Control folder, and select the Stop Software menu item.
  8. Open the Process Control folder, and select the Start Software menu item.
  9. Capture the log files on both EPAPs (see Saving Logs Using the EPAP GUI) and contact My Oracle Support.