Saving Logs Using the EPAP GUI

During some corrective procedures, it may be necessary to provide Oracle with information about the EPAP for help in clearing an alarm. These log files are used to aid My Oracle Support when troubleshooting the EPAP.

Use the following procedure to save logs using menu selections from the EPAP GUI.

1. Log in to the User Interface screen of the EPAP GUI (see Accessing the EPAP GUI).
2. Check the banner information above the menu to verify that you are logged into the problem EPAP indicated in the UAM.

   If it is necessary to switch to the problem EPAP, click the Select Mate menu item.

3. From the menu, select Debug > Capture Log Files.
4. Deselect (if necessary) the box labeled Check if you want to capture core files with the Logs, as shown in Figure A-11.

   Note:

   Contact My Oracle Support for assistance before capturing core files with the log files.

   Figure A-11 Capture Logs File Screen

   
5. Click the Capture Logs button to capture the log files.
   After completion, verify the following response:

   Figure A-12 Capture Logs Success

   
6. Contact My Oracle Support to analyze and check the log files.
7. When My Oracle Support has finished analyzing the logs files, delete them from the server by selecting Debug > Manage Logs Files and Backups to open the Manage Logs and Backups Screen.
8. Click the check boxes for the files you want to delete and then click the Delete Selected File(s) button.
   An example is shown in Figure A-13.

   Figure A-13 Deleting Captured Log Files

   

   .
   When the log files have been deleted, the GUI displays confirmation, as shown in Figure A-14.

   Figure A-14 Delete Log Files Success