Resolution Of Known Issues

1. Platform Data Collection Error

   Issue: TKSPLATMI39 – Platform Data Collection Error (5000004000000000) is observed on Eagle

   Description: The Platform Data Collector is a TPD tool that periodically collects various software and hardware information about the server. It helps the customer to collect hardware and software information of all the servers in a 'Discovery Domain'.

   For the E5Appb, one of the collection modules attempts to get the psoc version, and fails.

   
   rept-stat-mps                       
                 VERSION       PST           SST        AST    
      EPAP B             016-003-000   IS-ANR         Fault      Active 
            MINOR    PLATFORM    ALARM DATA = H'5000004000000000    
             ALARM STATUS        =  *0374 Minor Platform Failure(s)

   Solution:

   Run the following command to clear the alarm. Use sudo if running as admusr.

   $ /usr/TKLC/plat/bin/pdcAdm

2. This is for Bug 28486392.

   Issue: MySQL Lock Wait Timeout Exceeded alarm in EPAP.

   Description: When large-scale data provisioning happens in a short span of time, sometimes MySQL lock wait times out and an alarm (MySQL Lock Wait Timeout Exceeded) is raised in EPAP. The provisioning is not disturbed.

   Solution:

   Restart the PDBA software.

   On the menu, click PDBA, select Process Control and click Start PDBA software.

3. This is for Bug 26173039

   Issue: GUI does not open in Backup PROV network in https mode after disaster recovery procedure.

   Description: After Disaster recovery, GUI does not open in Backup PROV network in https mode.

   Solution:

   Reconfigure the backup prov IPs from epapconfig menu.

   On the epapconfig menu, Configure Network Interfaces Menu, Configure Provisioning Network and then Configure Backup Provisioning Network.