Use Computer Telephony Integration (F26) Contents SCVsSearchGlossary Reports Database Solutions XML Index Select Telemarketing Specials by Item Category (F35)

Update CTI Customer Call Log (F27)

Purpose: Use this screen to define whether the system should create call log entries automatically for all CTI activity.

Note: Integration with a computer telephony integration (CTI) system is not currently implemented.

Use Computer Telephony Integration (F26) Contents SCVsSearchGlossary Reports Database Solutions XML Index Select Telemarketing Specials by Item Category (F35)

IN03_02 Serenade 5.0 March 2015