Refund Freight Default for Inbound Returns (H59)

Purpose: Use this screen to define whether to refund freight charges when processing returns initiated from an outside system such as CWCollaborate or a third-party warehouse management system.

Returns by Item: The system also uses this system control value as the default setting when entering returns using Work with Return By Item (WRBI).

Yes/no field: Select this field if you want to refund freight charges for a return initiated from an outside system when you have not created a return authorization for the merchandise. If a return authorization exists for the merchandise in CWSerenade, the system uses the setting of the Refund freight field for the return authorization to determine whether to refund freight for the merchandise when the return is credited.

Prorating freight refunds: If system control value Prorate Freight Charges (D39) is set to Y, and you are using an order-level freight calculation, freight refunds may be prorated, depending on your freight calculation method. You should test your individual method to determine whether freight refunds is prorated.

The Prorate Freight Charges (D39) system control value does not apply to line-level freight calculations.

Leave this field unselected if you do not want to refund freight charges for a return initiated from an outside system when there is no return authorization for the merchandise.

For more information: See:

• Working with Source Codes (WSRC) for information on setting up freight methods.

• CWCollaborate Processing for more information on CWCollaborate drop ship processing.