This chapter describes how to make availability-based assignments in Siebel Assignment Manager. It includes the following topics:
"About Availability-Based Assignment"
"About Assigning Employees to Assignment Rules Based on Availability"
"How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment"
"Process of Configuring Assignment Objects for Availability-Based Assignment"
"Example of Configuring the Service Request Assignment Object for Availability-Based Assignment"