6 Basic Configuration for Siebel Assignment Manager

This chapter describes basic Siebel Assignment Manager configuration.

Note: If you plan to use the predefined Assignment Manager configurations, then you can skip this chapter and proceed to Chapter 7, "Working with Dynamic Candidates."

This chapter includes the following topics:

• "About Performing Basic Configuration Tasks for Siebel Assignment Manager"

• "About Siebel Assignment Manager Object Types"

• "About Siebel Assignment Manager Object Type Hierarchy and Relationships"

• "About Assignment Objects"

• "Configuring Assignment Objects"

• "Process of Creating Assignment Criteria for Use in Assignment Rules"

• "Using a Single Criterion for Multiple Assignment Objects"

• "Example of Using a Single Criterion for Two Assignment Objects"

• "About Inactive Workflow Policy Components for Siebel Assignment Manager"

• "About the Relationship Between Attributes and Skills"

• "Disabling Assignment Attributes"

• "Updating Your Siebel Assignment Manager Deployment with New Configurations"

  
  

  Note: Configuration tasks other than the basic topics are explained in a separate chapter. For those users already familiar with Assignment Manager basic features and who require further information on refining their Assignment Manager deployment, also see Chapter 10, "Advanced Siebel Assignment Manager Configuration."

  
  

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